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  • History of hotels
  • Market, trends & technology
  • Setting up an organizational strategy
  • What type of business owner or manager you are
  • Your operations manual
  • Outsourcing
  • Getting the right mindset
  • The hiring process & interview questions
  • Effective communication
  • Handling conflicts
  • Enhancing the work atmosphere
Topics covered to date include:
Short weekly videos that are designed to help you, current or aspiring hotel, resort, inn, bed and breakfasts etc. owners and managers grow your property.
These video tips are put together by Keystone HPD, a group of travel authority’s that have come together with decades of hospitality property visitation experience.

This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.

INNsider Tips